Refund Policy

If Premium is not for you, email contact@apride.net within 14 days of your first Premium purchase and we will refund it in full — no questions asked. This applies once, to your first subscription payment (monthly or yearly).

• Cancel anytime via the Customer Portal on the Premium page; you keep Premium until the end of the paid period.
• Payments outside the 14-day window, including renewals, are generally non-refundable.
• If we materially fail to provide the Premium features, or a charge was made in error, contact us and we will put it right — including a refund where appropriate.

Approved refunds are issued through Stripe to your original payment method, normally within 5–10 business days depending on your bank.

Nothing in this policy limits your rights under Malaysian consumer law, including the Consumer Protection Act 1999.

Questions? Email contact@apride.net or use the contact form.